Frequently asked questions
Payment and refund
If for any reason you are unable to make your payment through the payment platform, you can always make a transfer to our account:
IBAN: BE13 0689 3289 8739
BIC: GKCCBEBB
Please don’t forget to mention your order number.
Once we have received your payment, your order will be processed.
Undelivered goods will be refunded within 30 days.
Returned goods will be refunded upon receipt.
In this case, transportation costs are never refunded.
Delivery time
Ordered today - shipped tomorrow.
Your order will be shipped by us on Tuesday.
Your order will be shipped by us the following day.
Shipping rate
Goods can be collected at :
Bierparadijs
Wenenstraat 9
2321 MEER (Hoogstraten)
Belgium
Belgium: € 8,99
The Netherlands: € 8,99
Germany: € 11,50
France: € 20,00
Prices for other countries vary. You will find the price listed in your shopping cart before placing your order.
Shipping
Your order will be processed once we have received your payment.
As soon as your order has been processed and is ready for shipment, you will receive a confirmation email with a tracking number. This will allow you to track the status of your package.
Once shipped, you will receive an email with a link to the courier’s website. Here, you can track the current status of your package.
Didn't receive this email? Make sure to check your spam folder just in case!
Once your order has left our warehouse, the courier service is responsible for the further handling and delivery of your package. For questions regarding delivery times or any delays, we recommend contacting the courier service directly. They can provide you with the most up-to-date information about your shipment.
If there are any issues, such as an incorrect delivery or a damaged package, it’s best to first contact the courier’s customer service. If they are unable to resolve the issue, please contact our customer service. We are happy to assist you.
Once your package has left our warehouse, the further process is in the hands of the courier. They have access to the most up-to-date information about your shipment and can respond more quickly and efficiently to questions regarding the delivery.
Incorrect Address
If you accidentally entered an incorrect address when placing your order, we will do our best to resolve the issue. Please contact us as soon as possible at support@belgianbeerheaven.com so we can update the address before the order is shipped.
Unfortunately, we cannot change the address once the order has been shipped. In that case, the order will be returned to our warehouse.
Yes, if the order is returned to us due to an incorrect address, we will charge additional shipping fees and an administrative fee.
The additional shipping fees are the return costs charged by the courier.
For the administrative handling, we charge a flat fee of 15 EUR (VAT included).
Your initial order will be closed once the goods have been received. At that point, the balance of your order will be refunded (see FAQ on refunds).
Since this order will be closed, you will unfortunately need to place a new order.
Taxes
Professional customers: If you have ordered with a valid intra-community VAT number confirmed by the VIES system, you will receive an intra-community invoice within 14 working days after ordering.
Depending on the destination country, both private and professional customers located outside the EU may be subject to local VAT, excise duties, and/or import duties. To determine the correct rates, we recommend contacting local authorities. Payment of taxes and/or import duties is the responsibility of the customer.
